Want to REALLY remain relevant? Stop making our advocates liars.
Good customer service isn’t just important for libraries. It’s absolutely essential. We have a lot of wonderful, intelligent, enthusiastic people out there spreading the word that librarians are still...
View ArticlePresentation Notes – Social Media Engagement Through Listening
Below are my notes for a talk I gave at the Innovative User’s Group meeting last week in Chicago. This talk was given as part of the Public Library Luncheon panel. Please keep in mind that these are...
View Article
More Pages to Explore .....
